for Johnstown, OH
Great service and great explanation of products and choices
Chris - Johnstown, OH
Great Service and Very Knowledgeable
Eagle1 - Johnstown, OH
Service was great. Technicians were very knowledgeable and professional. Would recommend!
Quick Response, Great Customer Service
David - Johnstown, OH
Andy - Johnstown, OH
Phenomenal service. Professional technicians, timely, personable, and knowledgeable. We could not be more appreciative.
Zachary - Johnstown, OH
Richard - Johnstown, OH
We called 10 companies on a Sunday evening they all advertised their hours as 24/7 we had to leave messages at 6 the others answered and either told us to call back the next morning or said they would call is back. None of our calls were returned. We called 2 back the next morning they said they would have the person who does the scheduling /dipatching call us back. After waiting for an hour we looked for another company and found NEW ALBANY HEATING AND COOLING, the person that answered the phone was very pleasant and helpful and scheduled us for that day. The gentleman who came to our house was courteous and thorough. Their prices were great. We will call them again for all our heating and cooling needs.
CRoot - Johnstown, OH
Carl was very knowledgeable, helpful and explained what he was doing.
James - Johnstown, OH
very professional, honest, well spoken
I completed spring tune up on a Trane air conditioner. I visually inspected the furnace. I inspected the evaporator coil. I checked the temperature difference across the coil. Checked voltage and amps. Inspected heat pump. Checked refrigerant charge, voltages and amps. I rinsed the condenser coils with water. Cycled and monitored the system. Operating normally at this time.
Upon arrival found furnace not operational, After further diagnostic discovered that the circuit board has failed and needs replaced, Provided customer with repair and replacement options, Customer will review and get back with us, System not operational at departure.